Return & Refund Policy

Thank you for choosing Fortuneluck! We want you to be completely satisfied with your pearl jewelry. If you have any concerns or issues with your purchase, we are here to help. Please refer to the following return and refund policy:

1. Return Conditions

• Unused Products: If you are not satisfied with the product, you may request a return within 30 days of receiving the item. The product must be unused, unworn, and in its original packaging with all tags intact.
• Damaged or Defective Products: If you receive a damaged or defective item due to shipping or manufacturing, please contact us immediately. We will offer you a return or exchange option.
• Customized Items: Customized or personalized products (such as engraved items or custom designs) cannot be returned or refunded once shipped.

2. Return Process

• Request a Return: Please contact us within 30 days of receiving your item by emailing us at support@fortuneluck.com, stating your return reason and providing your order number.
• Return Approval: We will review your return request within 1-2 business days. If your return meets the criteria, we will approve the return and provide you with the return address.
• Return Shipping: The product should be securely packaged and returned via a reliable shipping service. Return shipping costs are the responsibility of the customer, unless the product is defective or damaged.
• Refund Processing: Once the returned product is received and inspected, we will process your refund within 7 business days. The refund will be issued back to your original payment method, and the exact refund time may vary depending on your payment provider.

3. Refund Policy

• Full Refund: Products returned under the return policy will be refunded in full.
• Partial Refund: If the product has been used or damaged, the refund amount may be adjusted based on the condition of the item.
• Shipping Fees: If the return is due to an error on our part (such as sending the wrong item or a defective product), we will cover the return shipping cost. In other cases, return shipping costs will be borne by the customer.

4. Exchange Policy

If you would like to exchange an item, please follow the return process to return the original product and indicate in your return request the item you would like to exchange for. We will arrange for the new item to be shipped to you at no additional cost.

5. Special Circumstances

• Expired Return Requests: Returns made after the return period will not be accepted, unless the product is defective.
• Product Returns Not Meeting Conditions: If the returned product does not meet the return conditions (such as being damaged or used), we may not accept the return and will return the item to you.

6. How to Contact Us

If you have any questions regarding returns or refunds, please feel free to contact our customer service team:
📧 Email: Hperry607@yahoo.com
📍 Address: Room Г10254, 1st Floor, Building 1, No. 655 Yinxing Road, Jiading District, Shanghai, China