Shipping Policy

Thank you for choosing Fortuneluck! We are committed to providing you with fast and secure shipping services. Below is our shipping policy:

1. Shipping Areas

We offer shipping to customers worldwide. Currently, we ship to the following regions:

• Mainland China
• North America (USA, Canada)
• Europe (including the UK, Germany, France, etc.)
• Southeast Asia (such as Singapore, Malaysia, Thailand, etc.)
• Australia and other major international markets

2. Processing Time

• All orders will be processed and shipped within 1-3 business days.
• If your order includes customized products, the processing time may be extended, and we will inform you of the specific time after the order confirmation.

3. Shipping Methods and Fees

• We partner with multiple international logistics companies, including SF Express, DHL, FedEx, etc.
• Shipping fees vary depending on the destination, order weight, and chosen shipping method. The exact fees will be displayed during checkout.
• We offer various shipping options, allowing you to choose between standard shipping or expedited shipping.

4. Shipping Time

Estimated shipping times based on your destination:

• Domestic Shipping: 3-5 business days
• International Shipping: 7-15 business days (depending on the destination)

5. Order Tracking

Once your order is shipped, we will provide a tracking number. You can track the status of your package in real-time through the logistics company’s website. If you have any shipping-related questions, feel free to contact our customer service team.

6. Customs Duties and Import Taxes

For international orders, customs duties and import taxes may apply based on the destination country. All related fees are the responsibility of the recipient. Please check the customs policies of your country/region before placing an order.

7. Delayed Deliveries

Although we strive to ensure timely delivery, shipping times may be delayed due to weather conditions, shipping carrier delays, or other unforeseen factors. If your order has not arrived within the estimated time, please contact customer support, and we will assist you in resolving the issue.

8. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us promptly. We will coordinate with the logistics company and provide a suitable solution based on the situation.

9. Address Changes

You can contact us to change the shipping address before your order is shipped. Once the order has been shipped, we will not be able to change the shipping address.

10. Contact Us

If you have any shipping-related questions or concerns, feel free to contact us:
📧 Email: Hperry607@yahoo.com
📍 Address: Room Г10254, 1st Floor, Building 1, No. 655 Yinxing Road, Jiading District, Shanghai, China